WhatsApp Business API and AI voice agents, explained for Indian businesses. Real numbers in rupees, and the working shown.
An AI agent gives wrong answers for three reasons: the document it needed was missing, the document was stale, or the question was outside its scope and it should have escalated instead. Because the agent shows which source it used, you can tell those apart in about a minute and fix the right one.
A WhatsApp campaign succeeds or fails on four things: your messaging tier, your quality rating, how gradually you ramped a new number, and how clean your contact list is. Vibot runs a preflight check, sends the first ten recipients as a canary, and halts the campaign automatically if spam-block errors appear.
An AI outbound campaign dials a contact list with an AI voice agent instead of a calling team. You upload a CSV, choose the agent, and the dialer paces the calls, retries no-answers on its own schedule, and returns a transcript, a sentiment score and an itemised rupee cost for every call it makes.
An AI agent connects to your existing systems in three ways: webhook tools it calls mid-conversation to look something up, a REST API your software calls to send messages or place calls, and outbound webhooks that push events to you as they happen. All three are scoped by API key and signed.
From 1 October 2026, Meta charges for free-form replies sent inside WhatsApp's 24-hour service window, and utility templates sent inside that window lose their free status too. In India both are billed at the utility rate, about ₹0.115 per message before 18% GST. Inbound messages from customers stay free.
Automate whichever channel your customers already use most. If enquiries arrive as WhatsApp messages, start there — it is cheaper per interaction and easier to supervise. If your phone rings and goes unanswered after hours, start with voice. Volume decides this, not the technology.
An AI voice agent answers your business line on the first ring, holds a real spoken conversation, and either resolves the call or routes it. It runs on your existing SIP trunk or PBX with no number porting, and every call returns a transcript, a sentiment score and an itemised cost in rupees.
A WhatsApp AI agent answers inbound customer messages on your own verified business number, around the clock. It reads voice notes, images and PDFs as well as text, answers from your own documents, and escalates to a human with the full conversation attached when a query needs one.
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